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Technology Support
Welcome to the technical support page for McDowell County Public Schools. We are proud of the technology that has been integrated into our school system over the past decade and we enjoy supporting our teachers and students in the use of that technology on a daily basis.

The McDowell County Schools' Technology Department strives to provide fair, efficient, and just-in-time end-user and systems support for all members and sites. We also understand that educational technology support must be flexible to meet the rapidly changing needs of our users. Therefore our technology support strategy is a blend of the "High Efficiency" and "Satisfactory Efficiency" categories of the Technology Support Index published by International Society for Technology in Education (ISTE) and the Gates Foundation.
Team Web Pages
Info and How to's
LightSpeed Certificate Install
 
  1. Log into the Chromebook.
  2. Navigate to http://go.mcdowell.k12.nc.us/cert. This will download the certificate file ls-rocket.der.
  3. Go into the Chrome settings and click on Show Advanced Settings.
  4. Scroll down to the HTTPS/SSL section and click on Manage Certificates.
  5. Click on Authorities.
  6. Click on Import.
  7. Click on the File Type selection and choose All Files.
  8. Select the ls-rocket.der file then click Open.
  9. For the options on the next pop up you will need to at least select Trust this certificate for identifying websites. In addition, Lightspeed Systems recommends selecting all three options.
What is the quickest way to get help?
If you are having any kind of technical trouble with your computer or any of the technology equipment in your classroom, your initial point of contact should be your site technician or technology assistant. After contact with your site technician or technology assistant, we generally follow this procedure:
  • Your site technician or technology assistant will troubleshoot the issue.
  • If your site technician or technology assistant cannot solve your issue he/she will submit a tech support ticket to the county technology department.
  • Technology support tickets are assigned daily to county technicians on a first come first serve basis taking into consideration immediate classroom need.
If an issue needs immediate assistance this can be indicated by the site technician or technology assistant when submitting the ticket. Always contact your site technician or technology assistant first. Contacting the Technology Department could create confusion and cause delay in resolving your issue. Following these procedures will ensure the quickest resolution to your technical issues.

Location Point of Contact
Accelerated Education Center Tracy Widman
Eastfield Global Magnet Aaron Mirtching
East McDowell Junior High Marla Hensley
Glenwood Elementary Meg Tranthem
Marion Elementary Theresa Queen
McDowell Early College Sandi McCraw
McDowell High School Pearl McKinney
Nebo Elementary Jodi Wright
North Cove Elementary Tammy Robinson
Old Fort Elementary Brad Walsh
Pleasant Gardens Elementary Scott Mitchell
West Marion Elementary Alyssa Kanipe
West McDowell Junior High Jeffrey Nelson



County Technicians School Rotation Schedule Revised 07-01-2013
Nebo Elementary
Eastfield Elementary
East Junior High
Marion Elementary
North Cove Elementary
McDowell High School
West Junior High
Pleasant Gardens Elementary
Old Fort Elementary
West Marion Elementary
Glenwood Elementary
McDowell Early College
Central Office
Bus Garage/Early Head Start
Maintenance/Child Nutrition
Head Start
TDC/EC/PHX/AEC
How Do I? . . . and other helpful information
 Data Integration
Ideas That Help Encourage Data Integration and Sharing Across Applications.
 Technican Helps
These are the handouts from the 8/15/07 meeting as well as instructions for various other issues.
 e-mailnotificationpolicy.
pdf
State of North Carolina Email Users Notification Policy
 eSchool News_Email_Arch.pdf
New Email Archive Federal Rules passed Dec 1, 2006
 IP Phone Tutorial - Basic.doc
Basic user guide for Cisco IP phones.

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